Shipping Policy

Last updated: May 12, 2026

At Pawticap, we work to make pet travel essentials easy, reliable, and convenient to receive. This Shipping Policy explains our shipping rates, estimated delivery times, and fulfillment process for orders placed through www.pawticap.com.

Shipping Rates

Shipping rates may vary depending on your delivery location and the shipping option selected at checkout. Our standard shipping rates are listed below:

Final shipping options and rates may be shown at checkout based on your shipping address and available delivery methods.

Order Processing and Fulfillment

Some products are shipped directly from our manufacturing partners or suppliers. After you place an order, the product is sent to the supplier for processing and fulfillment.

This allows us to offer practical pet products while keeping our store flexible and efficient. Once your order has been processed and prepared for shipment, delivery will begin through the available shipping carrier.

Delivery Time

Delivery usually takes 7–12 business days, depending on your location. Delivery times may vary due to order volume, product availability, supplier processing, shipping carrier delays, customs procedures, weather conditions, holidays, or other factors outside our control.

Business days do not usually include weekends or public holidays. Please note that delivery estimates are provided as general guidance and are not guaranteed delivery dates.

Shipping Confirmation

After your order is processed and shipped, you may receive a shipping confirmation email with tracking details, where available. Tracking information may take some time to update after the package has been handed to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Pawticap is not responsible for delays, failed deliveries, lost packages, or returned orders caused by incorrect or incomplete shipping addresses.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible at support@pawticap.com. We will do our best to assist, but we cannot guarantee changes after the order has been sent for processing.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by local authorities. These charges are the responsibility of the customer unless otherwise stated at checkout.

Pawticap is not responsible for customs delays, unpaid import fees, or additional charges required by your country or region.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at support@pawticap.com with your order number and shipping details. We will review the issue and help where possible.

Delays may happen during busy seasons, holidays, customs checks, carrier service interruptions, or supplier processing periods.

Contact Us

If you have questions about shipping, delivery, or your order, please contact Pawticap at: