Privacy Policy

Last updated: May 12, 2026

This Privacy Policy explains how Pawticap collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our online store at www.pawticap.com.

By using our website, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

When you use www.pawticap.com, we may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, payment-related information, and any messages you send to our customer support team.

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device type, operating system, pages viewed, time spent on the website, referring website, location data based on IP address, and general browsing behavior.

Payment information may be processed through secure third-party payment providers. Pawticap does not store full credit card numbers or complete payment credentials on our own systems.

2. How We Use Your Information

Pawticap uses collected information to process orders, confirm purchases, arrange shipping, provide customer support, respond to inquiries, send order updates, improve our website, personalize your shopping experience, prevent fraud, and comply with legal obligations.

We may also use your information to send service-related messages, promotional emails, product updates, special offers, abandoned cart reminders, and marketing communications when permitted by law or when you have agreed to receive them.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@pawticap.com.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, remember preferences, analyze traffic, measure marketing performance, and provide a better shopping experience.

Cookies are small files stored on your device that help websites function properly and remember certain information. Some cookies are necessary for checkout, cart functions, security, and account access, while others help us understand how visitors use our store.

You can control or disable cookies through your browser settings. However, disabling some cookies may affect website performance, checkout functionality, or your ability to use certain features.

4. Sharing Your Information

Pawticap may share necessary information with trusted third-party service providers who help us operate our store and provide services to customers. These providers may include payment processors, shipping carriers, fulfillment partners, email marketing platforms, analytics providers, fraud prevention tools, customer support systems, and website hosting services.

We only share information that is reasonably necessary for these providers to perform their services. These third parties are expected to handle personal information securely and only use it for the purpose of providing their services.

We may also disclose personal information if required by law, legal process, government request, fraud investigation, enforcement of our policies, protection of our rights, or protection of customers and website security.

5. Order and Shipping Information

To process and deliver your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfillment providers, suppliers, and logistics partners.

This information is used to prepare, ship, track, and deliver your order. Incorrect or incomplete shipping details may result in delivery delays or failed delivery.

6. Marketing Communications

If you subscribe to our newsletter, accept marketing, or provide consent where required, we may send you promotional emails about Pawticap products, offers, updates, and pet travel tips.

You can opt out of marketing emails at any time. Please note that even if you unsubscribe from marketing communications, we may still send important service-related emails about your orders, payments, shipping, account, or customer support requests.

7. Data Security

Pawticap takes reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. We use secure ecommerce systems, trusted payment providers, and appropriate administrative, technical, and organizational safeguards.

However, no online transmission, website, server, or electronic storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal compliance, fraud prevention, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable legal and business requirements.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, delete, restrict, or request a copy of the personal information we hold about you.

You may also have the right to object to certain processing activities, withdraw consent, or opt out of certain marketing and tracking activities.

To make a privacy-related request, please contact us at support@pawticap.com. We may need to verify your identity before completing your request.

10. International Customers

If you access www.pawticap.com from outside the country where our services are operated, your information may be transferred to, stored, or processed in locations where data protection laws may differ from those in your location.

By using our website and placing an order, you understand that your information may be processed by Pawticap and our trusted service providers for order fulfillment, customer support, payment processing, marketing, analytics, and business operations.

11. Children’s Privacy

Pawticap does not knowingly collect personal information from children. Our website and products are intended for use by adults or with adult supervision.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@pawticap.com, and we will take reasonable steps to remove the information where required.

12. Third-Party Links

Our website may contain links to third-party websites, apps, or services. Pawticap is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Shopify and Ecommerce Services

Pawticap may operate using ecommerce platforms and related tools that help power our online store, checkout, payments, analytics, customer accounts, and order management.

These services may process customer information on our behalf to support secure checkout, order processing, fraud prevention, and website functionality.

14. Changes to This Privacy Policy

Pawticap may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website operations.

Any updates will be posted on this page with a revised “Last updated” date. Your continued use of www.pawticap.com after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you can contact Pawticap at:

By using www.pawticap.com, you acknowledge that you have read and understood this Privacy Policy.