Returns & Refund Policy

Last updated: May 12, 2026

At Pawticap, we want you to feel confident when shopping for your pet. If there is an issue with your order, we are here to help. This Returns & Refund Policy explains how returns, refunds, damaged items, incorrect items, and order concerns are handled for purchases made through www.pawticap.com.

1. Return Window

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, clean, undamaged, and in its original condition with all packaging, accessories, tags, and parts included where applicable.

Returns requested after 30 days from delivery may not be accepted.

2. How to Request a Return

To start a return request, please contact us at support@pawticap.com with your order number, full name, email address used at checkout, and the reason for your return request.

Please do not send items back before contacting us. Returns must be approved first so we can provide the correct return instructions.

3. Return Eligibility

To qualify for a return, your item must meet the following conditions:

• The return request is made within 30 days of delivery.
• The item is unused, clean, and in original condition.
• The item is not damaged due to customer use, pet chewing, scratching, washing, misuse, or improper care.
• All original packaging, accessories, manuals, tags, and parts are included where applicable.
• The item was purchased directly from www.pawticap.com.

4. Non-Returnable Items

For hygiene, safety, and quality reasons, some items may not be eligible for return. Non-returnable items may include:

• Items that have been used by pets.
• Items with fur, stains, odors, dirt, scratches, bite marks, or signs of wear.
• Items damaged by the customer or pet after delivery.
• Items missing original packaging, accessories, or parts.
• Final sale items, clearance items, or promotional items marked as non-returnable.
• Gift cards, digital products, or downloadable items, if offered.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@pawticap.com as soon as possible after delivery.

To help us review your case quickly, please include:

• Your order number.
• Clear photos or videos of the item.
• Photos of the packaging, shipping label, and any visible damage.
• A short description of the issue.

Once reviewed and approved, we may offer a replacement, refund, store credit, or another suitable solution depending on the issue.

6. Refunds

After we receive and inspect an approved return, we will notify you about whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used at checkout. Please note that it may take several business days for your bank, card provider, or payment processor to post the refund to your account.

Original shipping fees, fast shipping fees, handling fees, customs duties, taxes, and other third-party charges may not be refundable unless required by law or approved by Pawticap.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect and the issue is approved by Pawticap.

Return shipping costs are non-refundable unless otherwise stated. If a refund is approved and a return shipping cost is deducted, the deduction may be reflected in the final refund amount.

8. Exchanges

Exchanges may be available depending on product availability and the condition of the returned item. If you need a different item, size, color, or replacement, please contact us at support@pawticap.com.

If the requested exchange item is unavailable, we may offer a refund, store credit, or another suitable solution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@pawticap.com.

We will do our best to help, but cancellations are not guaranteed once the order has been sent to our manufacturing partners, suppliers, or fulfillment team for processing.

If the order has already shipped, it may need to be handled as a return after delivery, subject to this policy.

10. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account, card provider, or payment account. Refund posting times can vary depending on the payment provider.

If you still have not received your refund after several business days, contact us at support@pawticap.com and we will assist where possible.

11. Supplier-Fulfilled Products

Some Pawticap products are shipped directly from our manufacturing partners or suppliers. Because of this, return instructions may vary depending on the product and fulfillment location.

Please contact us before returning any item so we can provide the correct instructions for your specific order.

12. Contact Us

If you have questions about returns, refunds, exchanges, damaged items, or order issues, please contact Pawticap at: